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Browser Error Accessing Applications "Exception While Updating User Session" (Doc ID 1314338.1)

Last updated on APRIL 03, 2018

Applies to:

Oracle Application Object Library - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms


When attempting to access E-Business Suite clone instance which uses Oracle Access Manager as single sign on server after refresh of E business suite from source, the following error occurs:

The issue can be reproduced at will with the following steps:
1. Refresh E business suite Test instance with production.
2. Access E business suite instance .

The issue has the following business impact:
Due to this issue, users cannot authenticate from a single sign on.

Cause

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