E-Business Suite Users Experience Intermittent HTTP-500 Errors and Database Connection Errors (Doc ID 1314433.1)

Last updated on JULY 06, 2017

Applies to:

Oracle E-Business Suite Technology Stack - Version to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.


Intermittently when users try to connect to, or use the E-Business suite, the following error occurs.


500 Internal Server Error

Servlet error: An exception occurred. The current application deployment descriptors do not allow for including it in this response. Please consult the application log for details.


Note:- The issue occurs intermittently for all users, but after short time the system returns to normal.


The E-Business suite has recently been upgraded to 12.1.3 and the following actions were performed

a:- Shared appl_top implementation, 2 application tier servers
b:- Load balancer implementation
c:- Increase of nprocs oacore, forms

Shortly after the changes the application started to act strange, users where disconnected, and system is not stable.

Note:- This issue can occur in any E-Business suite instance where network traffic between the Middle Tier and the database is not direct (e.g. firewall, load balancer etc)


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms