How to Create a Simple Graphical Script to Interact With Oracle Teleservice
Last updated on APRIL 24, 2017
Applies to:Oracle Scripting - Version 188.8.131.52 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 25-Oct-2013***
This document provides a simple example of how Oracle Scripting can be extended interact with Oracle Teleservice.
Specifically it covers :
- How to retrieve Forms variables from Oracle Teleservice to populate Blackboard variables
- Use of Java extensions to populate default values
- Use of Query Blocks to mimic Teleservice Lists of Values (LOV)
- Use of PL/SQL to create Service Request notes
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms