Service: "No data found using these search criteria" Error Searching in the Service Request Form (Doc ID 1314487.1)

Last updated on OCTOBER 25, 2016

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.1.2 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

On all versions of the application.

When attempting to find a Service Request in the Find Service Requests form the following error is returned:

'No data found using these search criteria'

The issue can be reproduced at will with the following steps:

  1. (R)Field Service Manager
  2. (N)Field Service Dispatcher>Service Request>Service Requests>Find Service Requests
  3. Enter the number of the Service Request to be found. (B) Find
  4. Error message received



Cause

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