Last updated on OCTOBER 25, 2016
Applies to:Oracle Teleservice - Version 11.5.10 to 12.1.2 [Release 11.5 to 12.1]
Information in this document applies to any platform.
On all versions of the application.
When attempting to find a Service Request in the Find Service Requests form the following error is returned:
'No data found using these search criteria'
The issue can be reproduced at will with the following steps:
- (R)Field Service Manager
- (N)Field Service Dispatcher>Service Request>Service Requests>Find Service Requests
- Enter the number of the Service Request to be found. (B) Find
- Error message received
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