Collector Name Not Visible on the Profile Tab (Doc ID 1314875.1)

Last updated on MARCH 16, 2016

Applies to:

Oracle Advanced Collections - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

The Collector name is assigned on the Customer Standard form at the Account level.
In the Collections Agent form, View = Account, the Profile Tab is missing the Collector Name.

Cause

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