Printing Detailed Service Request From Tools Menu Throws Invalid Template Error (Doc ID 1315182.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.0.4 and later
Information in this document applies to any platform.
***Checked for relevance on 20-AUG-2013***

Symptoms



On : 12.0.4 version, Service Request Form

When attempting to perform print request from the tools menu a new window opens, when you select run
the following error occurs.

ERROR
-----------------------
An error encounterd either due to invalied Template details or due to null Data Input Stream


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Open SR
2.goto 'tools1\print request' html window opens
3. select run
error appears: An error encounterd either due to invalied Template details or due to null Data Input Stream.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Users unable to produce service report

Cause

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