CSXSRISR: Warning Message "The Message Init Did Not Complete Successfully" Received When Opening Task Tab (Doc ID 1315265.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3:

When clicking on the Task tab for an existing service request the following error message is received:

"The request init did not complete successfully. Please refer to the Help>Diagnostics>Logging menu for information about the cause of the request failure. If no logging found, please enable logging on level Error and execute the request again."


Steps:

1. Login to the Application with a user that has the responsibility Customer Support.
2. Use the Navigation path. Service Requests => Find Service Requests.
3. Enter Service Request number and click search.
4. When service request is found and displayed click on the Tasks tab.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms