Rightfax - DeliveryException: Connection timed out while waiting response from server (Doc ID 1315693.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle Advanced Collections - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 16-OCT-2012***

Symptoms

Unable to setup RightFax to handle correspondence to customers.

The logfile shows the following:

IEXXmlDelivery [Mar-10-2011 14:04:05]: submitting request... Right FAX
IEXXmlDelivery [Mar-10-2011 14:05:05]: sqlexp:oracle.apps.xdo.delivery.DeliveryException: Connection timed out while waiting response from server. (timeout = 60000)
IEXXmlDelivery [Mar-10-2011 14:05:05]: sqlexp:oracle.apps.xdo.delivery.DeliveryException: Connection timed out while waiting response from server. (timeout = 60000)
at oracle.apps.xdo.delivery.http.HTTPClient.submitRequest(HTTPClient.java:573)
at oracle.apps.xdo.delivery.rightfax.RightFaxDeliveryRequestHandler.submitRequest(RightFaxDeliveryRequestHandler.java:143)
at oracle.apps.xdo.delivery.AbstractDeliveryRequest.submit(AbstractDeliveryRequest.java:1270)
at oracle.apps.iex.xml.IEXXmlDelivery.delivery(IEXXmlDelivery.java:1386)
at oracle.apps.iex.xml.IEXXmlDelivery.runProgram(IEXXmlDelivery.java:401)
at oracle.apps.fnd.cp.request.Run.main(Run.java:161)

IEXXmlDelivery [Mar-10-2011 14:05:05]: updateStatus: sStatus=OTHER PROCESSING FAILURE
IEXXmlDelivery [Mar-10-2011 14:05:05]:Failure Reason: Failed to sumbit delivery request. Check the corresponding profile values and config file
IEXXmlDelivery [Mar-10-2011 14:05:05]: IN sendSignalToWorkFlow
IEXXmlDelivery [Mar-10-2011 14:05:05]: IN sendSignalToWorkFlow l_object_type : IEX_STRATEGY
IEXXmlDelivery [Mar-10-2011 14:05:05]: Before calling SEND_DELIVERY_SIGNAL procedure
IEXXmlDelivery [Mar-10-2011 14:05:05]: after calling SEND_DELIVERY_SIGNAL procedure
IEXXmlDelivery [Mar-10-2011 14:05:05]: ErrorMessage ....null
 

Cause

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