Oracle Approvals Management (AME) Is Not Recognizing the Approval Response in the Expense Workflow Escalates To Next Approver (Doc ID 1316501.1)

Last updated on JULY 04, 2017

Applies to:

Oracle Internet Expenses - Version 12.0.6 and later
Information in this document applies to any platform.
Oracle Approvals Management (AME)
Approval Response
APEXP
apwxwkfb.pls

Symptoms

After a timeout, Oracle Approvals Management (AME) is not recognizing the approval of an expense report. Instead AME is escalating / routing the expense report to the Approver's HRMS Supervisor.


-- Steps to Reproduce

1.EMPLOYEE SINGER, MICHELLE submitted expense report 12026
- Approvers Tab on Expense Confirmation page shows Approver as 1-Costello, Jennifer, 2- Gary, Eric

2.Approver Costello, Jennifer receives the first Approval Notification
- Approver Costello, Jennifer does not respond (ie. notification times out)

3. A second approval notification is sent to the Approver Costello, Jennifer
- Approver Costello, Jennifer responds to this 2nd approval notification (ie. approves the report)

4. This approval is not recognized by AME
- AME did not recognize the approval and escalated the expense report to Jennifer Costello’s HR Supervisor, Beth Williams.


Cause

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