When Attempting to Approve a Purchase Order The Workflow Fails At Activity "Open Document State" WIth Po.Plsql.Po_document_action_close.Auto_close_po:20:User Id Not Found (Doc ID 1317504.1)

Last updated on JUNE 01, 2016

Applies to:

Oracle Purchasing - Version 12.0.3 and later
Information in this document applies to any platform.
Checked for relevance 09-Apr-2013

Symptoms


When attempting to approve Purchase Orders the status of the document remains 'In Process'.

STEPS
-----------------------
1. Raise and Submit PO for approval
2. Document remains in the status 'In Process'
3. Examination of the workflow runtime data (<Note 134960.1>) shows the following:

POAPPRV 26501-30301 15-JAN-11 16:10:07 POAPPRV_TOP

15-JAN-11 16:10:07 PO Approval Top Process/Get Workflow Approval COMPLETE BACKGROUND
15-JAN-11 16:10:07 PO Approval Top Process/Is This a New Documen COMPLETE Y
15-JAN-11 16:10:07 Open Document State Subprocess/Open Document ERROR #EXCEPTION

**** Errored Activities
Open Document State #EXCEPTION 1
User-Defined Exception

Wf_Engine_Util.Function_Call(PO_REQAPPROVAL_ACTION.OPEN_DOC_STATE, POAPPRV, 26501-30301, 220082, RUN)

DOCUMENT_TYPE_DISP Standard Purchase Order

DOC_MGR_ERROR_NUM 3

RCS $Revision: 120.20.12000000.9 $

SYSADMIN_ERROR_MSG   po.plsql.PO_DOCUMENT_ACTION_CLOSE.auto_close_po:20:user id not found -
                     po.plsql.PO_DOCUMENT_ACTION_PVT.do_action:110:unexpected error in action call



Please review the following notes before raising a Service Request with Support:

- <Note:1195034.1> Oracle E-Business Suite Error Correction Support Policy (V.3)

Cause

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