Auto Updates To Some Sevice Requests Via Email Center Are Generating Huge Volumes In Log And Notes.
(Doc ID 1317581.1)
Last updated on FEBRUARY 03, 2019
Applies to:
Oracle Email Center - Version 12.0.6 and later Information in this document applies to any platform.
Symptoms
The Auto-Update to some Service Request by the Email Center application generates a huge volume in the Log and Notes of the Service Request form. Also the emails can not be open via the Interaction tab because the following error occurs.
ERROR ----------------------- ORA-06502: PL/SQL: Numeric or value error.
STEPS ----------------------- The issue can be reproduced at will with the following steps: 1. Have an Auto Update Rule in Email Center setup. 2. Send emails into the associated email account 3. From the Service Request form select the Log and Notes button.
Cause
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