Emails Sent To From Customer email id ( to Email Account Monitored by Email Center ( Are Not Downloaded by the Download Processor

(Doc ID 1317723.1)

Last updated on JUNE 08, 2017

Applies to:

Oracle Email Center - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


Emails sent to from customer email id ( to email account monitored by email center ( are not downloaded by the Download Processor.

This does not take place for an email account that doesn't have the domain.

Expected Behavior

Expect all email messages to be downloaded by the Download Processor


1. Send an email to with an email address with the domain
2. The email message does not get downloaded by the Download Processor

If Customer polls the table iem_rt_pp_queues.

We see these emails briefly in the table iem_rt_pp_queues, with:

Flag 'N'
Flag 'A'
Flag 'X'

Then the record is deleted.




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