Emails Sent To From Customer email id (@xxx.com) to Email Account Monitored by Email Center (email@example.com) Are Not Downloaded by the Download Processor
Last updated on JUNE 08, 2017
Applies to:Oracle Email Center - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Emails sent to from customer email id (@xxx.com) to email account monitored by email center (firstname.lastname@example.org) are not downloaded by the Download Processor.
This does not take place for an email account that doesn't have the @xxx.com domain.
Expect all email messages to be downloaded by the Download Processor
1. Send an email to email@example.com with an email address with the @xxx.com domain
2. The email message does not get downloaded by the Download Processor
If Customer polls the table iem_rt_pp_queues.
We see these emails briefly in the table iem_rt_pp_queues, with:
Then the record is deleted.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms