Contact Center: APP-JTF-210604 Error Doing A Search On Invoice Or Serial Number
(Doc ID 1317731.1)
Last updated on MARCH 19, 2019
Applies to:Oracle Customer Care - Version 12.1.2 and later
Information in this document applies to any platform.
When doing a search in the Contact Center using Invoice or Serial Number, the following error appears:
APP-JTF-210604: Program error: Please inform your system administrator or support representative that:
jtf_grid.populate package reports error:
An unexpected error occurred in jtf_grid.populate
The following information is available:
The error is most likely in the form or the metadata definition. Please check the following alert for the error code.
The error stack is (first 1000 bytes):
ORA-01789: query block has incorrect number of result columns
ORA_06512: at "APPS.JTF_GRIDDB", line 837
ORA_06512: at "APPS.JTF_GRIDDB", line 887
Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. In the Contact Center Header so a Search on Invoice.
2. Error appears.
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