My Oracle Support Banner

Contact Center: APP-JTF-210604 Error Doing A Search On Invoice Or Serial Number (Doc ID 1317731.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Customer Care - Version 12.1.2 and later
Information in this document applies to any platform.


When doing a search in the Contact Center using Invoice or Serial Number, the following error appears:

APP-JTF-210604: Program error: Please inform your system administrator or support representative that:
jtf_grid.populate package reports error:

An unexpected error occurred in jtf_grid.populate

The following information is available:


The error is most likely in the form or the metadata definition. Please check the following alert for the error code.

The error stack is (first 1000 bytes):

ORA-01789: query block has incorrect number of result columns
ORA_06512: at "APPS.JTF_GRIDDB", line 837
ORA_06512: at "APPS.JTF_GRIDDB", line 887

Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. In the Contact Center Header so a Search on Invoice.
2. Error appears.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.