Contact Center: APP-JTF-210604 Error Doing A Search On Invoice Or Serial Number
(Doc ID 1317731.1)
Last updated on FEBRUARY 03, 2019
Applies to:
Oracle Customer Care - Version 12.1.2 and later Information in this document applies to any platform.
Symptoms
When doing a search in the Contact Center using Invoice or Serial Number, the following error appears:
Error: APP-JTF-210604: Program error: Please inform your system administrator or support representative that: jtf_grid.populate package reports error:
An unexpected error occurred in jtf_grid.populate grid: <CUSTOMER_RESULTS.LIST> datasource: CSC_SEARCH_RESULTS
The following information is available:
<null>
The error is most likely in the form or the metadata definition. Please check the following alert for the error code.
The error stack is (first 1000 bytes):
ORA-01789: query block has incorrect number of result columns ORA_06512: at "APPS.JTF_GRIDDB", line 837 ORA_06512: at "APPS.JTF_GRIDDB", line 887
Steps To Reproduce: The issue can be reproduced at will with the following steps: 1. In the Contact Center Header so a Search on Invoice. 2. Error appears.
Cause
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