Order Management or Install Base Administrator Item Instance Query Results in No Rows Returned
(Doc ID 1318086.1)
Last updated on JULY 14, 2020
Applies to:Oracle Installed Base - Version 12.1.1 to 22.214.171.124 [Release 12.1]
Information in this document applies to any platform.
The Item Instance Query in Order Management is not returning available items. The following message is displayed:
The issue can be reproduced at will with the following steps:
1. Create Sales Order line
2. Navigate to Actions - Item Instance Query
3. Enter known available item and select Find
4. No rows are returned
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