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MFS Debrief: Transaction Deferred Error When Schedule Date Is Prior To Incident Date (Doc ID 1319478.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Mobile Field Service - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

In MFS, when attempting to debrief a task where the schedule date is prior to incident date, the following error occurs.

 
ERROR
-----------------------
 
Transaction Deferred
ERROR Start date and time must be between <Date1:Time1> and <Date1:23:59> End date and time must be between <Date1:Time1> and <Date1:23:59>
 
 
 
 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Service Request today(March 21st) and schedule task March 2nd
2. Debrief in MFS start labor time March 2nd and service date March 2nd.
3. Sync
    Note the error.
 
    Note that it was possible to do the same debrief in FSTP.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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