Last updated on FEBRUARY 05, 2015
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
In 11.5.10, we are able to record a call and add Contact Info to the collection's call which then eventually shows up on the Receivables > Customer Account form. In R12, with the Customer Account form obsoleted, we try to input First and Last Name in the Colllections Form, however, we are not able to save records or add contact info in the Collections Form.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms