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Lease Termination Quote are not sent to recipients (Doc ID 1319616.1)

Last updated on AUGUST 19, 2020

Applies to:

Oracle Lease and Finance Management - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.2 version, Workflow Issues

Want to send termination quote to recipients as part of the termination process. Whenever a contract is terminated as part of the quote generation a workflow gets kicked off (Quote approval Processing, OKLAMNQT, oracle.apps.okl.am.sendquote) and the quotes should be sent to the different people based on the setup done in the terms and conditions of the contract.
The workflow has completed successfully, but no e-mails are received.

The intention is to create a termination quote in which the advance notice functionality can be used. The quote has come to approved status and followed the path for advance notice in the workflow.
However even though the workflow has taken the required path, it has not sent any details/notification to the people mentioned.

So the next check made is to see if e-mails will be sent to the intended people by using the send quote functionality.
When it is tried to send the quote manually (use send quote button in the quote), also no e-mails are received.

Question is if there any additional setup that needs to be done to generate the XML file(notification)?

EXPECTED BEHAVIOR
-----------------------
When the e-mail addresses are entered in the termination quote, it is expected that there will be sent an e-mail to these addresses through the Quote approval Processing workflow.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Resp. Lease Super User.
Tab Customers/Contracts
Select Create Contract, click Go.
Create Contract.
a) On the parties tab in the contract enter your parties involved (party role Lessee, Lessor and Lease Vendor)
b) Tab Terms and Conditions
Add Quote Approver. Click on Go. Here you can enter:
Quote Approver -> Lessor
Quote Advance Notice -> Lease Vendor, Delay days 2.
c) Tab Terms and Conditions
Add Quote Recipient. Click on Go.
-> value Lessee
d) Add all other needed here to be able to enter a termination quote.
Like Conditions for Partial Termination Quote,
Gain/Loss Options on Termination Quote etc.
e) Activate contract


2. Tab Asset Management/Termination Quotes.
a) Create Termination Quote.
b) Under Messages tab check which workflow is started.
-> Workflow OKL - AM : Send Quote has been requested. (Item Key=oracle.apps.okl.am.sendquotexxxxx) (Process Name=Quote Approval Processing)
c) Under Parties tab check the Quote Role and e-mail addresses involved.

3. Check workflow.
Resp. Workflow Administrator Web Applications.
NAV Administrator Workflow/Status Monitor
Searched for type internal name OKLAMNQT

4. Check what happens when you requery the termination quote generated under 2.
Tab Parties, select Party and click on 'Send Quote' button.

No e-mails/notifications are received.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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