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Missing Sales Order Header Workflow (Doc ID 1319652.1)

Last updated on JULY 22, 2024

Applies to:

Oracle Order Management - Version 12.0.6 and later
Information in this document applies to any platform.
Form:OEXOEORD.FMB - Sales Orders


Symptoms

ACTUAL BEHAVIOR

Find that randomly workflow of the Order Header is not getting created when Creating Orders. When trying to view the workflow using Menu from Sales order form > Tools > Workflow Status the following error is received:

APP-ONT-251208: Workflow status is not available.  The workflow history may be purged

EXPECTED BEHAVIOR

Workflow should be associated with Open Sales Orders.

 Steps to Reproduce the Issue

The issue cannot be reproduced at will, but can be seen with the following steps:

  1. Responsibility: Order Management Super User (or equivalent)
  2. Navigate to: Orders, Returns > Sales Orders
  3. Query the order
  4. View the workflow using Menu from Sales order form > Tools > Workflow Status
  5. Observe the issue 

Cause

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In this Document
Symptoms
Cause
Solution
References


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