DOB Based Rates For Spousal Life Insurance Not Calculated When Adding Spouse The First Time (Doc ID 1320065.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Advanced Benefits - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Self Service Benefits


In SSBEN during open/New Hire enrollment when adding a spouse for the first time and go to the update benefits page the rate for the spouse plan is displayed zero

The coverage are calculated correctly.

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1) Employee goes into Benefits Self Service during Open Enrollment
2) Employee uses the 'Add Dependents/Beneficiaries' button to add a SPOUSE for the first time... Spouse DOB is entered as well
3) The spouse now shows in the 'Dependents' list for Medical/Dental/Vision... this is EXPECTED
4) However, the rates for the SPOUSAL LIFE INSURANCE remains ZERO... this is INCORRECT


Cause

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