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java.sql.SQLException Error When Entering An SR Using Isupport (Doc ID 1320331.1)

Last updated on JULY 14, 2020

Applies to:

Oracle iSupport - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to create a service request fro iSupport screen and the description entered has more than 2000 characters the following error occurs.

Error

java.lang.Exception: java.sql.SQLException: Inserted value too large for column: "1234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890

Steps to Reproduce

The issue can be reproduced at will with the following steps:
1. iSupport Business User responsibility
2. Create service Request
3. Enter more than 2000 characters for the Description field
4. Submit

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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