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12.1 Dispatch Center- Schedule Tasks: Ignore Parts Check Box Selected Automatically (Doc ID 1320471.1)

Last updated on FEBRUARY 26, 2019

Applies to:

Oracle Field Service - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Schedule Task, Scheduler Parameters, Ignore Parts, Parts mandatory
Form:CSFDCMAI.FMB - Dispatch Center


Symptoms

"Ignore parts" check box is selected automatically when scheduling a Task using intelligent mode. Hence on the Schedule Task form "Ignore Parts" and "Parts mandatory" check-boxes are both  checked, which is contradictory behavior.


Steps to reproduce the issue.

  1. Connect to the application using the Field Service responsibility.
  2. Navigate to the Dispatch Center.
  3. Open the Schedule Task screen.
  4. In the 'Spares' region of the screen note that the "Parts mandatory" and "Ignore parts" check-boxes are both are checked

Cause

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In this Document
Symptoms
Cause
Solution
References


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