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Creating Customer/Supplier Associations Errors With "Please set the Receivables system options for this operating unit" (Doc ID 1321327.1)

Last updated on NOVEMBER 04, 2020

Applies to:

Oracle Receivables - Version 12.0.6 to 12.1 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

Responsibility: 'XXX US Intercompany'

  When creating Customer Association from Swiss Operating Unit (OU) to US OU in Advanced Global Intercompany System (AGIS) Customer and Supplier Associations screen:

Error:
Please set the Receivables system options for this operating unit and ensure the MO: Operating Unit profile option is correctly set with an operating unit that is setup in Receivables.

The issue is not reproduced when creating Customer Association from US OU to Swiss OU.

The issue only happens when creating Customer Association from foreign entity like Swiss or German.

The MO profile options are set up as followed for responsibility 'XXX US Intercompany':

Profile Option Name Site Responsibility
------------------------
MO: Default Operating Unit  XXX_US_OU
MO: Operating Unit             XXX_US_OU
MO: Security Profile             XXX Global

Steps to reproduce:

Responsibility: 'XXX US Intercompany',
Navigation: Setup > Invoicing Options > Customer and Supplier Associations
-Click on Create Customer Associations tab
-Select Swiss legal entity
-Select Operating Unit = All
-Select Organization = = All
-Select a Trading Organization
-Click Continue
-Click to select option 'Create New Customer Account'
-Enter Customer Account Name = C1, Bill To Location = L1
-Click Finish. The error appears.

Cause

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