Last updated on MARCH 08, 2017
Applies to:Oracle Email Center - Version 12.0.6 and later
Information in this document applies to any platform.
12.0.6 on Production
Find that when an email subject is longer that 240 characters, upon opening this email the agent's inbox content disappears.
Steps to Reproduce
1. Send an inbound email with subject of more 240 characters to Email Center Agent
(R) Responsibility : Email Center Agent
(N) Agent Console > Agent Inbox
1. Open email and then press cancel to process later
2. Check inbox by > Messages tab > Inbox > No emails are seen
3. Message can be seen from the Supervisor Queue
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