Punchout Fails For Item Descriptions With More Than 240 Characters (Doc ID 1322271.1)

Last updated on JUNE 01, 2016

Applies to:

Oracle iProcurement - Version 12.0.6 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.

Symptoms

On Applications 12.0.6 or R12.1.x :
When attempting to checkout a shopping cart from a punchout supplier site, the following error occurs.

-- Error
Error Code: 100 Unexpected Error Unexpected exception occured in performCallback oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = oracle.jbo.DMLException: JBO-26041: Failed to post data to database during "Insert": SQL Statement "INSERT INTO PO_REQUISITION_LINES_ALL(REQUISITION_LINE_ID,REQUISITION_HEADER_ID,LI

## Detail 0 ## java.sql.SQLException: ORA-12899: value too large for column "PO"."PO_REQUISITION_LINES_ALL"."ITEM_DESCRIPTION" (actual: 241, maximum: 240) at


The error occurs when special characters (multi-byte) are included in the description of the item.

-- Steps
The issue can be reproduced at will with the following steps.
1. Log into iProcurement and select store that uses cxml punchout (direct punchout to supplier).
2. Select an item and check out.
3. Return the shopping cart to iProcurement.  The process fails with error java.sql.SQLException: ORA-12899: value too large for column "PO"."PO_REQUISITION_LINES_ALL"."ITEM_DESCRIPTION" (actual: 242, maximum: 240)

NOTE : Similar issues are also seen with local catalog where the description is in foreign language like thai . After the add to cart the truncation of the description is seen.

Cause

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