Assignee/Resources Are Being Assigned To The Task Multiple Times From More Button Resources Tab (Doc ID 1322339.1)

Last updated on JUNE 06, 2017

Applies to:

Oracle Common Applications Calendar - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms


In 12.1.2, task manager resource assignments shows the same resource being assigned to the task multiple times even though users only assigns the resource once.

Steps To Reproduce
========
1. Navigate > CRM Administrrator responsibility > Task and Escalation manager > tasks > Tasks
2. query existing tasks(in this case customer creates service request tasks) once task is retrieved
3. click more button > on Resources tab add one valid employee resource > save notice the same resource show multiple times these is an issue because when users navigate to UWQ form and select My Assigned node. There are three same records.

Cause

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