My Oracle Support Banner

MFS Laptop: Tasks Are Not Showing Correctly In MFS Dashboard (Doc ID 1322428.1)

Last updated on MARCH 20, 2019

Applies to:

Oracle Mobile Field Service - Version 12.1.2 to 12.1.2 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On MFS Laptop, find that Tasks are not showing correct in MFS Dashboard

  1. If a task has an assignment status = In Progress, it does not show in Open Task view. It is expected that 'Open Task' just excludes Closed, Rejected, Completed or Cancelled tasks.
  2. In "Today’s Task" for a particular date, not all tasks scheduled for that date are displayed. On "Monthly View", it shows a Task for example on 09-Feb-2011, but the Scheduled Start Date of the Task is 10-Feb-2011. So in "Today's view" on 09-Feb-2011 it will not be displayed. It will be displayed for "Today's View" on 10-FEB-2011


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in MFS Laptop
2. Go to MFS Dashboard, check 'Open Task view'
3. Or Check 'Today's Tasks'
4. Or check Monthly View or Daily View.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.