AutoInvoice Multiple Invoice Transactions Created When Expecting One (Doc ID 1322532.1)

Last updated on APRIL 04, 2023

Applies to:

Symptoms

You are running AutoInvoice and creating Invoices, from orders that originated in Order Management. 
You need to have one invoice per order and, in many cases, the system is generating two Invoices per customer.

Grouping rules are not the cause. 
The data in the Interface table shows that Invoices for the same order are being created from two different REQUEST_IDs.

You have reviewed <Note 1084554.1> - Troubleshooting Grouping Rules In AutoInvoice and made adjustments to the the frequency of when AutoInvoice is submitted.

Cause

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