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Debrief Errors "The actual start (or end) date must be provided" (Doc ID 1322562.1)

Last updated on SEPTEMBER 01, 2021

Applies to:

Oracle Field Service - Version 12.1.3 and later
Oracle Teleservice - Version 12.2.9 to 12.2.9 [Release 12.2]
Information in this document applies to any platform.
Form:CSFFEDBF.FMB - Debrief


Symptoms

When trying to change the Assignment Status in the Debrief form to 'Completed', the following errors occur.

ERROR
-----------------------
"The actual start date must be provided"
and
"The actual end date must be provided"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Service Request.
2. Select Tasks tab.
3. Select Task line.
4. Select Debrief button.
5. Leave Labor tab blank
6. Change assignment status to field complete.
7. Receive errors.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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