Changing The Contract For A Closed SR Is Being Allowed
(Doc ID 1322987.1)
Last updated on FEBRUARY 23, 2019
Applies to:Oracle Teleservice - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
On: Setup flow
Find that it is possible to change contract of a closed service request
Steps To Reproduce
The issue can be reproduced at will with the following steps:
(N) Service Requests->Create Service Requests
1. Create a SR and attach a contract to it
2. Close the SR (status code should have the disallow request update checked)
3. Get Contract is still enabled
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