Changing The Contract For A Closed SR Is Being Allowed
(Doc ID 1322987.1)
Last updated on FEBRUARY 23, 2019
Applies to:
Oracle Teleservice - Version 12.1.2 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On: Setup flow
Find that it is possible to change contract of a closed service request
Steps To Reproduce
The issue can be reproduced at will with the following steps:
(R) Service
(N) Service Requests->Create Service Requests
1. Create a SR and attach a contract to it
2. Close the SR (status code should have the disallow request update checked)
3. Get Contract is still enabled
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |