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Changing The Contract For A Closed SR Is Being Allowed (Doc ID 1322987.1)

Last updated on FEBRUARY 23, 2019

Applies to:

Oracle Teleservice - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On:  Setup flow

Find that it is possible to change contract of a closed service request


Steps To Reproduce

The issue can be reproduced at will with the following steps:


(R) Service
(N) Service Requests->Create Service Requests

1. Create a SR  and attach a contract to it

2. Close the SR (status code should have the disallow request update checked)

3. Get Contract is still enabled

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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