Attachment With Work Request Is Not Visible On Notification To Department Approver

(Doc ID 1323106.1)

Last updated on OCTOBER 28, 2016

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 24-Oct-2012***

Symptoms

On :  12.1.3  version – Enterprise Asset  Manager


Issue is occurring consistently in Test. Work Request attachments are not visible on the notification that is sent to the approver.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Go to Maintenance Super User>Work Requests.

2. Create a work request with an attachment. Save it.

3. A notification is sent to the approver to approve the work request.

4. The notification does not show the attachment. There is also no WR details link on the notification to see the attachment via the link as there is for work order notifications.




Cause

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