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Oracle Property Manager Troubleshooting Guide for Rent Recoveries (Doc ID 1323248.1)

Last updated on SEPTEMBER 17, 2021

Applies to:

Oracle Property Manager - Version and later
Information in this document applies to any platform.


The purpose of this document is to guide in trouble shooting issues in Rent Recoveries module in Oracle Property Manager.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 1.The changes for merging customer are not reflected in Expense Class details in Recovery module.
 2. How to Enter Property Manager Billing Line with Receivables Accounting Rule With a Daily Revenue Rate Type?
 3. When the Fields "Recovery Type","Recovery space","Customer" and "Bill to Site" Become Non Mandatory fields in the Locations Tab of the Property Manager Leases form?
 4. Create Recovery Process Does Not Find Expense Detail Lines To Recover.
 5. While setting up the Recovery process for expenses in Property Manager, the data is extracted to the Property Manager interface table from GL, but will not then load to Property Manager, why are they imported in error status?
 6. When using Area Calculation, Calculate Recovery calculates wrong Total Area.
 7.What Are The Prerequisites Needed Before The Recovery Process Can Be Initiated?
 8. When attempting to run Calculate Recovery request, the following error occurs:
 ERROR PLS-00306: wrong number or types of arguments in call to 'CALCULATE_REC_AMOUNT_BATCH'
 9. When creating a Recovery Agreement and selecting Calculation Method: Fixed
Percentage, if a value in the 'Fixed %' field with two place decimal
precision (for example 84.68) is entered the system shows the following error message:

'Value 84.68 exceeds the maximum allowed value (NUMERIC (38))'
 10. For a lease with recovery and more than one term line, when attempting to access any term line beyond line 1 the system redirects to the first term details.
 11.When approving Billing term in Recovery, concurrent program (PNSCHITM) Schedules and Items is failing with below error:
 ORACLE error 1839 in FDPSTP.
 12. When attempting to submit the Recovery Module Area Class Extraction program, the following error occurs in the Log file :
 ORACLE error 20001 in FDPSTP.
 Still Have Questions?

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