Repair Order Charge Lines Are Interfaced With Incorrect Ship To Address (Doc ID 1323716.1)

Last updated on FEBRUARY 12, 2017

Applies to:

Oracle Depot Repair - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
**************Checked Currency on 12-FEB-2017 ***************

Symptoms

Find when booking the Repair Actuals,the order line added in existing Sales Order has a different Ship To address (Primary Ship To) rather than the Ship To on the Sales Order Header or Repair Order.

  The expectation is that the Ship To coming from Repair Actuals to be the same as the Ship To on the Sales Order Header or Repair Order.

The issue can be reproduced at will with the following steps:
1. Create a Repair Order. Select a valid Bill To and Ship To on Service Request and process the repair.
2. Enter the Charge line in Repair Actuals. Bill To is defaulted to the Bill To selected above.
3. Select the Charge line and Book it.
4. It will create a line on the Sales Order in Booked status and get interfaced to AR. However, the Ship To address on the Charge line on the Sales Order is not the Ship To address which is defaulted on the Repair or the Sales Order Header.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms