Troubleshooting Oracle iStore Order Submission Errors: "Error Message from Order Management"
(Doc ID 1323720.1)
Last updated on JANUARY 03, 2024
Applies to:
Oracle iStore - Version 11.5.10.0 to 12.1.3 [Release 11.5.10 to 12.1]Oracle Order Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Order Capture - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.
Purpose
Oracle iStore Product Information Center > Troubleshooting Cart, Checkout and Order Submission in Oracle iStore > Note:1323720.1
This troubleshooting guide was created to facilitate troubleshooting the order submission error 'Error Message from Order Management' in Oracle iStore. This is a common error that has many different detailed errors. This guide lists those errors and known solutions.
Applicable Releases:
- Release 11.5 (11i)
- Release 12
Troubleshooting Steps
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In this Document
| Purpose |
| Troubleshooting Steps |
| Troubleshooting Oracle iStore Order Submission Error 'Error Message from Order Management' |
| a. The items specified is invalid or does not exist in the warehouse you specified |
b. Validation failed for the field - Payment Type. |
| c. Please clear the Tax Exemption Number field |
| d. Please Enter Required information Order Type |
| e. ORA-06502: PL/SQL: numeric or value error: character to number conversion error in Package ASO_ORDER_FEEDBACK_UPDATE_PVT |
| f. A Party Tax Profile does not exist for this Party |
g. Values have not been entered for one or more required segments |
| References |