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Troubleshooting Oracle iStore Order Submission Errors: "Error Message from Order Management" (Doc ID 1323720.1)

Last updated on JULY 11, 2022

Applies to:

Oracle iStore - Version to 12.1.3 [Release 11.5.10 to 12.1]
Oracle Order Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Order Capture - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.



Oracle iStore Product Information Center > Troubleshooting Cart, Checkout and Order Submission in Oracle iStore > Note:1323720.1

This troubleshooting guide was created to facilitate troubleshooting the order submission error 'Error Message from Order Management' in Oracle iStore.  This is a common error that has many different detailed errors.  This guide lists those errors and known solutions.

Applicable Releases:

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Troubleshooting Oracle iStore Order Submission Error 'Error Message from Order Management'
      a. The items specified is invalid or does not exist in the warehouse you specified

     b. Validation failed for the field - Payment Type.
      c. Please clear the Tax Exemption Number field
      d. Please Enter Required information Order Type
      e. ORA-06502: PL/SQL: numeric or value error: character to number conversion error in Package ASO_ORDER_FEEDBACK_UPDATE_PVT
      f. A Party Tax Profile does not exist for this Party

     g. Values have not been entered for one or more required segments

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