Contact Center - SR Tab: Error FRM-40735: POST-DATABASE-COMMIT When Saving SR With Attributes
(Doc ID 1323838.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Teleservice - Version 12.1.1 and later
Information in this document applies to any platform.
After having upgraded to 12.1.1, when saving a new Service Request from the Contact Center form, the following error message occurs:
FRM-40735: POST-DATABASE-COMMIT trigger raised unhandled exception ORA-06502
(N) Customer Management > Contact Center
- Service request tab
- Enter service request data
- Enter attributes
=> Save work
What is Working:
- Data is saved and SR is generated even after the error.
- Error occurs when the user has entered Attributes for the SR.
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