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11.5.10/R12: Troubleshooting Oracle iStore Error: "The Application is Currently Not Available or An Unexpected Error has Occured" (Doc ID 1324180.1)

Last updated on FEBRUARY 07, 2018

Applies to:

Oracle iStore - Version 11.5.10.1 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Purpose

 

Oracle iStore Product Information Center > Troubleshooting Cart, Checkout and Order Submission in Oracle iStore > Note:1324180.1

This troubleshooting guide was created to facilitate troubleshooting the error 'The application is currently not available or an unexpected error has occured' in Oracle iStore.  This is a common error that has many different underlying errors.  This guide lists those errors and known solutions.

Applicable Releases:

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Troubleshooting Oracle iStore Error 'The application is currently not available or an unexpected error has occured'
      a. java.lang.NumberFormatException
      b. java.lang.NullPointerException Session.getGuestPartyId
      c. java.lang.NullPointerException at oracle.apps.ibe.catalog.Item.load
      d. ORA-06508: PL/SQL: could not find program unit being called in Package IBE_Quote_Save_pvt Procedure SAVE 
 

     e. ORA-06510: PL/SQL: unhandled user-defined exception at APPS.IBE_QUOTE_SAVESHARE_PVT
      f. ORA-01086: savepoint 'SUBMITQUOTE_PVT' never established ORA-06512: at "APPS.IBE_QUOTE_CHECKOUT_PVT"
      g. ORA-1400: cannot insert NULL into ("ZX"."ZX_TRANSACTION_LINES_GT"."LINE_AMT")
      h. Invalid minisite ID :1
      i. oracle.apps.jtf.base.resources.FrameworkException
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References

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