My Oracle Support Banner

11.5.10/R12: Troubleshooting Oracle iStore Error: "The Application is Currently Not Available or An Unexpected Error has Occured" (Doc ID 1324180.1)

Last updated on MAY 10, 2022

Applies to:

Oracle iStore - Version to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.



Oracle iStore Product Information Center > Troubleshooting Cart, Checkout and Order Submission in Oracle iStore > Note:1324180.1

This troubleshooting guide was created to facilitate troubleshooting the error 'The application is currently not available or an unexpected error has occured' in Oracle iStore.  This is a common error that has many different underlying errors.  This guide lists those errors and known solutions.

Applicable Releases:

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Troubleshooting Steps
 Troubleshooting Oracle iStore Error 'The application is currently not available or an unexpected error has occured'
      a. java.lang.NumberFormatException
      b. java.lang.NullPointerException Session.getGuestPartyId
      c. java.lang.NullPointerException at oracle.apps.ibe.catalog.Item.load
      d. ORA-06508: PL/SQL: could not find program unit being called in Package IBE_Quote_Save_pvt Procedure SAVE 

     e. ORA-06510: PL/SQL: unhandled user-defined exception at APPS.IBE_QUOTE_SAVESHARE_PVT
      f. ORA-01086: savepoint 'SUBMITQUOTE_PVT' never established ORA-06512: at "APPS.IBE_QUOTE_CHECKOUT_PVT"
      g. ORA-1400: cannot insert NULL into ("ZX"."ZX_TRANSACTION_LINES_GT"."LINE_AMT")
      h. Invalid minisite ID :1
      i. oracle.apps.jtf.base.resources.FrameworkException
 Community Discussions

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.