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'ORA-01476: divisor is equal to zero' (Doc ID 1324296.1)

Last updated on JUNE 07, 2021

Applies to:

Oracle Installed Base - Version 11.5.10 and later
Information in this document applies to any platform.



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If you have any questions or concerns please contact Oracle Support before running the script.


The attached script provides information about what causes this Install Base shipment error:


ORA-01476: divisor is equal to zero

There are two types causes found due to either user error or system error in the Order Manager form, order line information.

1. A order line with valid shipped or fulfilled quantity is linked to a parent order line that has '0' or null ordered quantity

2. A order line with a valid shipped or fulfilled quantity under a ATO, PTO model but is missing the link_to_line_id


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