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Errors when querying a Service Request: ORA-01403, CUSTOM1 trigger raised unhandled exception ORA-06502 (Doc ID 1324338.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

Error when querying for a Service Request.

Errors:
ORA-01403: no data found
FRM-40735: CUSTOM1 trigger raised unhandled exception ORA-06502.

or

ORA-01403: no data found
FRM-40735: CLOSE_WINDOW trigger raised unhandled exception ORA-06508.

Steps:
(R) Service
(N) Service Requests > Find Service Requests

What is Working:
- Error does not occur if you remove MO: Security Profile.
  (Set the profile value to NULL at the Site level)
- Error does not occur when 'MO: Security Profile' is set and an Account is not added to the Service Request.

Changes

Upgrade to 12.1.3.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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