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FRM-40105 Unable to resolve reference to item incident_tracking.sr_instrument_id and Service: API Programming Error (JTF_NOTES_PUB.Secure_Create_note) Following Patch Application (Doc ID 1324339.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

After applying 10331890:R12.JTY.B it is not possible to launch the 'Create Service Request' form
the following error occurs.

Error

1. API Programming Error (JTF_NOTES_PUB.Secure_Create_note): The value "SR" for parameter Object Code is invalid
2. API Programming Error (JTF_NOTES_PUB.Secure_Create_note): The value "-0.000000000000000000000000000000000000000000000000000000E+123" for Parameter Object ID is invalid.
3. API Programming Error (JTF_NOTES_PUB.Secure_Create_note): The value "-0.000000000000000000000000000000000000000000000000000000E+123" for Parameter p_source_object_id is invalid.
4. API Programming Error (JTF_NOTES_PUB.Secure_Create_note): The value "SR" for parameter Object Code is invalid
5. API Programming Error (JTF_NOTES_PUB.Secure_Create_note): The value "-0.000000000000000000000000000000000000000000000000000000E+123" for Parameter Object ID is invalid.
6. FRM-40105: Unable to resolve reference to item incident_tracking.sr_instrument_id

Steps to Reproduce

(R) Service
(N) Service Requests > Create Service Requests

Cause

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In this Document
Symptoms
Cause
Solution
References


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