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When Query BSA View Release Rules OR Releases from Blanket Agreements - Error Occurs: FRM-40350 APP-ONT-251615 (Doc ID 1324552.1)

Last updated on AUGUST 29, 2019

Applies to:

Oracle Order Management - Version 12.1.2 and later
Information in this document applies to any platform.

FRM-40350
BSA
Release Rules
Blanket Sales Agreement
Create Releases
APP-ONT-251615


Symptoms

 

On :  12.1.2 version, Agreements/Blankets/Contracts

When attempting to view Release Rules OR Releases from Blanket Agreements, the following error occurs:

 ERROR
 -----------------------
Create Releases > View Releases > FRM-40350: query caused no records to be returned.

Release Rules > APP-ONT-251615: Oracle Release Management is not installed



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
 1. Responsibility: Order Management Super User
 2. Navigate: Orders, Returns > Order Organizer
 3. Query BSA - Query All Actions > Release Rules
 4. Observe Error:

Create Releases > View Releases > FRM-40350: query caused no records to be returned.

Release Rules > APP-ONT-251615: Oracle Release Management is not installed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot enter or test Releases against BSAs

Cause

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In this Document
Symptoms
Cause
Solution


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