My Oracle Support Banner

No Notification Back To Requester For AME Transaction Type OKL SO Sales Quote Approval (Doc ID 1324620.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Lease and Finance Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

All Transaction Types workflows are routed back to the requester by the Approver Feedback (Rejection/Approval) except for OKL SO Sales Quote Approval. This is going from the Requester to the Approver and then Back to Sysadmin. There is no notification coming back for the requester at all.

STEPS
-----------
The issue can be reproduced at will with the following steps:

1. Do AME Setup for transaction type OKL SO Sales Quote Approval.
2. Tab Sales / Lease Opportunities > Submit quote.
3. Notification approved.
4. Note that only Sysadmin can see quote is approved.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.