Email Center, BBC Field Set to "Undisclosed Recipients" Causes "Invalid Email Address" Errors.
(Doc ID 1325007.1)
Last updated on MARCH 18, 2019
Applies to:Oracle Email Center - Version 18.104.22.168 and later
Information in this document applies to any platform.
On : 22.214.171.124 version, Agent Console
When attempting to reply to an email, which was sent to Email Center with only the BCC field populated,
the following errors occurs:
"Invalid Email Address" errors
The issue can be reproduced at will with the following steps:
1. Open an inbound email that has a BCC field (BCC field shows up as "undisclosed recipients: ;")
2. Reply to this email
3. The above errors appear.
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