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Email Center, BBC Field Set to "Undisclosed Recipients" Causes "Invalid Email Address" Errors. (Doc ID 1325007.1)

Last updated on AUGUST 24, 2018

Applies to:

Oracle Email Center - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Agent Console

When attempting to reply to an email, which was sent to Email Center with only the BCC field populated,
the following errors occurs:

java.lang.StringIndexOutOfBoundsException: String index out of range: -1
 "Invalid Email Address" errors


Steps

The issue can be reproduced at will with the following steps:

1. Open an inbound email that has a BCC field (BCC field shows up as "undisclosed recipients: ;")
2. Reply to this email
3. The above errors appear.

Cause

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In this Document
Symptoms
Cause
Solution
References


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