Service: Copy Service Request Creates Incorrect Relationship Codes In Original And Copy
(Doc ID 1325030.1)
Last updated on JULY 14, 2020
Applies to:Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.
When copying a service request, the Relationship is not displayed correctly when using Create Caused By Link.
The new service request gets relationship 'Root Cause Of' instead of 'Caused By'
Steps to Reproduce
- Copy SR A. Choose Reference Link 'Caused By'.
- New SR B is created
- On relationships tab see:
Root Cause Of : A
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