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Service: Copy Service Request Creates Incorrect Relationship Codes In Original And Copy (Doc ID 1325030.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

When copying a service request, the Relationship is not displayed correctly when using Create Caused By Link.

The new service request gets relationship 'Root Cause Of' instead of 'Caused By'

Steps to Reproduce

- Copy SR A. Choose Reference Link 'Caused By'.
- New SR B is created
- On relationships tab see:
   Root Cause Of : A

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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