Troubleshooting Oracle iStore and Configurator Integration (Doc ID 1325315.1)

Last updated on JULY 17, 2020

Applies to:

Oracle iStore - Version 11.5.10.0 and later
Information in this document applies to any platform.
IBE, CZ

Purpose

How To Setup Oracle Configurator and Integrate with Oracle iStore > Note:1325315.1

This troubleshooting guide was created to facilitate troubleshooting integration issues between Oracle iStore and Configurator.

Troubleshooting Steps

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In this Document

Troubleshooting Steps

Troubleshooting Oracle iStore and Configurator

A. Check model item is a configurable item

B. Check if a Model UI is available

2. Common Issues

A. Configurable Item does not show up on catalog

B. Configurable Item shows up, but there's no "Configure" button next to it

C. Button Shows up, but clicking on it doesn't bring up the Configurator UI correctly or at all

D. 11i Only: Once launched, the Configurator is not showing prices

E. Clicking "Done" in the Configurator UI doesn't put you back into the cart page

F. Clicking "Done" in the Configurator UI puts you back into the cart page but the items are not added

G. Items show up in cart, but the child items have null descriptions

H. Configured item can be added to the cart, but you cannot create an order

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