My Oracle Support Banner

Troubleshooting FRM-92100 Errors in Service: Your Connection to the Server was Interrupted (Doc ID 1326695.1)

Last updated on MAY 28, 2019

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Oracle Customer Care - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Purpose

This error can occur in many areas of Service Requests, Contact Center and Tasks when performing various operations.

There are many root level errors (when error stack is reviewed), but the most common reported to the user is the following:

Error:
FRM-92100: Your connection to the Server was interrupted.  

From there a reconnection is needed on the client side to reconnect to the server.  However the following three symptoms could also occur:

FRM-92100: Your connection to the Server was interrupted. 

Details: 
Java Exception: 
Java.io.EOFException 
at java.lang.throwable (Compiled Code) 
at java.lang.Exception (Compiled Code) 
at java.io.IOException (IOExceptioin.java: 34) 
at java.io.EOFException (EOFException.java: 40) 
at java.io.DataInputStream.readUnsignedByte (Compiled Code) 
at java.io.forms.engine.Message.readDetails (Compiled Code) 
at oracle.forms.net.StreamMessageReader.run (Compiled Code)

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Troubleshooting Steps
 Community Discussions
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.