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Troubleshooting FRM-92100 Errors in Service: Your Connection to the Server was Interrupted (Doc ID 1326695.1)

Last updated on AUGUST 15, 2023

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Oracle Customer Care - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.


This error can occur in many areas of Service Requests, Contact Center and Tasks when performing various operations.

There are many root level errors (when error stack is reviewed), but the most common reported to the user is the following:

FRM-92100: Your connection to the Server was interrupted.  

From there a reconnection is needed on the client side to reconnect to the server.  However the following three symptoms could also occur:

FRM-92100: Your connection to the Server was interrupted. 

Java Exception: 
at java.lang.throwable (Compiled Code) 
at java.lang.Exception (Compiled Code) 
at ( 34) 
at ( 40) 
at (Compiled Code) 
at (Compiled Code) 
at (Compiled Code)

Troubleshooting Steps

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In this Document
Troubleshooting Steps
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