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Labor Debrief Time Overlap In Tasks Created From Mobile Field Service (Doc ID 1326735.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Mobile Field Service - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

When creating a labor debrief from Mobile Field Service the user is able to enter overlapping labor debrief lines without any warning or error messages.

Expect that the user should be prevented from entering overlapping labor debrief lines.

STEPS
-----------------------
1. Created overlapping labor lines with 2 tasks from 2 different SRs.
-- User is able to enter overlapping lines in the second SR/Task overlapping with the first SR/Task.

2. Created overlapping labor lines with 2 tasks from 1 SR.
 -- Users get an overlap message on the second task within the same SR and can not enter overlapping lines.

3. Created overlapping labor lines with 1 task from 1 SR
--Users get overlap message on the second task within the same SR/task and can not enter overlapping lines.

The problem is with test #1.

When testing from within the Debrief form (not Mobile FS), the profile options prevent the user from entering the second labor line.

Cause

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In this Document
Symptoms
Cause
Solution
References


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