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Service Request Type Limited To 30 Characters (Doc ID 1326906.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

In R12.0.x and R12.1.x Task Type Attribute Configuration form (CUGSRTTC)

Even though it is possible to create a new Service Request (SR) type with a name containing up to 90 characters, it is not possible to search for and successfully map those with up to 30 characters in the Task Type Attribute Mapping form

Expected Behavior

The field in the Task Type Attribute mapping screen for SR type should be 90 characters as per all other fields relating to it.

Steps to Reproduce

The issue can be reproduced at will with the following steps:
(R) Service
(N) Setup -> Mapping -> Task Type Attribute Mapping

Service Request Type > Type field is limited to 30 characters and therefore the related search/lov is also limited to this size

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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