Why Users are Unable to view the adjusted service date on Self Service HR (Doc ID 1328624.1)

Last updated on AUGUST 16, 2017

Applies to:

Oracle Self-Service Human Resources - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


On 12.1.3 in Production:


Unable to view the adjusted service date on Self Service HR. Also this field is not considered when calculating the years of service.


Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Navigate to PUI
2. In People Enter Form

Notice the Adjusted Service Date populated for the Employee:

1. Navigate to Self Service
2. Under Employee Self Service
3. Under My Information function

Notice that the Adjusted service of years is NOT reflected in the years of service calculation. Also the adjusted service date is not shown in this page as described in the release notes.


Cause

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