R12: Invoices with Negative Open Amount are not Included in Staged Dunning Letters
Last updated on AUGUST 18, 2016
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
Executable:IEX_SEND_DUNNING - IEX: Send Dunnings for delinquent customers
You are running IEX: Send Dunnings for delinquent customers, but transaction of Type Invoice are not included in the dunning letter even they do have payment terms and are overdue.
On account payments and credit memos are included.
Steps to reproduce:
1) Enter Invoice with positive amount
2) Enter Invoice with negative amount
3) Enter Credit memo
Make sure both Invoice are overdue and run Scoring Engine.
Run IEX: Send Dunnings for delinquent customers
==> (1) and (3) are printed while (2) is not included.
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