R12: Invoices with Negative Open Amount are not Included in Staged Dunning Letters (Doc ID 1329050.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
Executable:IEX_SEND_DUNNING - IEX: Send Dunnings for delinquent customers

Symptoms

You are running  IEX: Send Dunnings for delinquent customers, but transaction of Type Invoice are not included in the dunning letter even they do have payment terms and are overdue.

On account payments and credit memos are included.

Steps to reproduce:
1) Enter Invoice with positive amount
2) Enter Invoice with negative amount
3) Enter Credit memo

Make sure both Invoice are overdue and run Scoring Engine.
Run IEX: Send Dunnings for delinquent customers

==> (1) and (3) are printed while (2) is not included.

Cause

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