R12 Service Contracts Details Coverage Form Read Only OKSAUDET (Doc ID 1329088.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When authoring Service Contracts, find out that the form displayed under the Effectivities tab>Details Button is read only.

EXPECTED BEHAVIOR
-----------------------
Expect to be able to update Details Coverage form.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a contract, add all necessary information in the Summary tab.
2. Go to Lines tab> Effectivities tab >Details Button
3. Form opens but cannot be updated

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot correctly author details for contract

Cause

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