R12 Service Contracts Details Coverage Form Read Only OKSAUDET
Last updated on MARCH 08, 2017
Applies to:
Oracle Service Contracts - Version 12.1.1 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
When authoring Service Contracts, find out that the form displayed under the Effectivities tab>Details Button is read only.
EXPECTED BEHAVIOR
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Expect to be able to update Details Coverage form.
STEPS
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The issue can be reproduced at will with the following steps:
1. Create a contract, add all necessary information in the Summary tab.
2. Go to Lines tab> Effectivities tab >Details Button
3. Form opens but cannot be updated
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot correctly author details for contract
Cause
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