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Sales Orders Keep Going on Credit Check Failure Hold After Booking In R12 (Doc ID 1329274.1)

Last updated on JUNE 19, 2018

Applies to:

Oracle Order Management - Version 11.5.10.2 to 12.2.2 [Release 11.5.10 to 12.2]
Oracle Order Management - Version 12.2.7 to 12.2.7 [Release 12.2]
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR  

Orders go on credit check hold correctly at booking.
But after the hold is released, the order goes back on credit check hold when you update the quantity on the line.

EXPECTED BEHAVIOR

Expect that once the order has been manually released from credit check hold, it would not go back on credit check hold if the lines are in 'Awaiting Shipping' status.

STEPS

Credit Checking is setup at 'Ordering'.

1.  Order Management Responsibility -> Entered sales order 

2. Book Order - See that sales order goes on credit check hold with message:
Credit check hold applied. Order Limit exceeded. Using customer credit profile.

3. Increase the quantity on line ->  SAVE

4. Results: Order goes back on credit check hold again.

Cause

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